Guest Satisfaction and Security

We do everything we can to make sure our guests are happy. The Merlin Group sets a 90% customer satisfaction target and, as part of the Group, we continually work hard to achieve this.

It’s important to us that our guests receive value for money when they visit us. That’s why we aim to offer experiences to suit all budgets, as well as value added seasonable packages and promotions during off peak times.

In 2009 we launched the 4D Experience, a free added extra for all of our guests to enjoy.

We conduct regular training sessions for our staff, so they are 100% up to speed on our health and safety guidelines. We perform risk assessments on a regular basis on our staff, the structure, the County Hall public area and the site.

We want our non-English speaking guests to enjoy the full London Eye experience, so we endeavour to create a multi-lingual team of staff.