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If you've got any questions, have a look at our Visitor Information page to see if we've already answered it.

We like to hear what you have to say. So, if you have any comments or queries you'd like to share with us, please complete the feedback form below and it will be forwarded to the relevant person within The London Eye team. And just so you know we've received your form there's the option to request a response from us.

The London Eye is operated by the London Eye Company Limited, a Merlin Entertainments Group Company.

The London Eye Company Limited. Registered in England No 2896849.
Registered office: 3 Market Close, Poole, Dorset, BH15 1NQ

Calls to 0871 numbers are charged at 10 pence per minute at all times from a BT landline. Calls from mobile operators and other networks may vary.

Telephone bookings

09.00 to 17.00 Monday to Sunday
Telephone: +44 (0)871 781 3000
Calls cost 10p per minute plus network extras

Operational Information

For up-to-date operational service updates on the day for the London Eye, London Eye River Cruise and London Eye Ice Rink (seasonal only)
Telephone: +44 (0)800 093 0123
During opening hours.

Customer Services

09.00 to 17.00 Monday to Sunday
Telephone: +44 (0)870 990 8883
Fax: +44 (0)870 400 3006
Calls cost 10p per minute plus network extras

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer’s Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU

Policy Number UKCANC33447

Public Liability

Ace European Group Ltd
200 Broomielaw
Glasgow
G1 4RU

Policy Number UKCANC33447

Charity Requests

Please use our online request form or email charity@londoneye.com.

Corporate and Event team

09.00 to 17.30 Monday to Friday
Telephone: +44 (0) 871 222 4002
Email: corporate.event@londoneye.com
Calls cost 10p per minute plus network extras

Disabled guest booking line

09.00 to 17.00 Monday to Sunday
Telephone: +44 (0)871 222 0188
Email: accessiblebooking@londoneye.com
Calls cost 10p per minute plus network extras

Groups booking line

09.00 to 17.00 Monday to Sunday
Telephone: +44 (0)871 222 3345
Email: groups@londoneye.com
Calls cost 10p per minute plus network extras

Head Office

09.00 to 17.00 Monday to Friday
Telephone: +44 (0)870 990 8881
Fax: +44 (0)870 990 8882
Calls cost 10p per minute plus network extras

By Post

Customer Services
The London Eye
Riverside Building
County Hall
Westminster Bridge Road
London
SE1 7PB

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