Accessibility Guide
The following guidance aims to enhance the visit for guests with additional needs, ensuring the best experience possible during a visit with us!
Know before you go
- To assist in planning your visit, we have prepared a downloadable PDF Accessibility Guide
- For our neurodivergent guests, a Social Stories Guide is available, helping you plan your trip and anticipate sensory elements you might encounter during your visit. Find the guide here.
- For those who may have difficulty queuing or standing for extended periods due to physical disabilities, learning challenges, or emotional impairments, we provide a streamlined boarding process. Access the accessible Fastrack entrance by presenting your Access card - applications available here or approved documentation (refer to Carer Tickets for the list).
- Explore our London Eye Widgit Guide here. This guide employs universally recognisable symbols called widgits, offering an alternative visual means of understanding and communication, especially beneficial for guests who prefer visual information over text.
Mobility Information
We are looking forward to welcoming you!
The London Eye offers full wheelchair accessibility, and we recommend booking an advance wheelchair time slot below.
If you're planning to experience the London Eye River Cruise, kindly reserve a wheelchair time slot in advance as well. Please note that only standard-sized wheelchairs can be accommodated on board.
Due to health and safety regulations, each pod on the London Eye can accommodate up to two wheelchair users, with a total of eight allowed on the London Eye at any given time. For the London Eye River Cruise, a maximum of three wheelchairs per cruise can be accommodated.
If you are visiting on the day, feel free to approach our onsite team to enquire about remaining availability. Keep in mind that during peak times, time slots can fill up rapidly; we therefore highly recommend advance booking.
For any further accessibility needs or requirements, our dedicated team is here to assist. Reach out to us by completing the form here.
Carer Tickets
Guests with accessible needs are entitled to a free carer ticket. You can reserve a free carer ticket during our booking journey when purchasing your standard or combination entry tickets.
Upon entry to the attraction, you will need to show one of the below items of documentation alongside the Carer Ticket:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
- Credibility’s Access Card with the carer/companion symbol
- An International Equivalent of the Above
Please note, if you are interested in one of our VIP experiences such as a Champagne experience or one of our food or drink tasting experiences, the free carer will only receive entry onto the London Eye.
More information
Wheelchair slots
Book your wheelchair time slot in advance.
Accessibility Guide
Social Stories
Contact Us
For any additional accessibility requirements or questions, please contact us and our dedicated team will get back to you swiftly with assistance.
Frequently Asked Questions
Yes, the London Eye is fully accessible and we welcome guests with all accessible needs. Due to health and safety we are only permitted to allow entry to two wheelchair users per pod and eight on The London Eye at any one time. To avoid disappointment, we strongly recommend booking a wheelchair slot in advance.
To book a Wheelchair reservation time slot for the London Eye and/or the London Eye River Cruise, please click on the links below:
For the London Eye HERE
For the London Eye River Cruise HERE
Please note that whilst we are able to make on-the-day wheelchair bookings, this is dependent on availability. We highly recommend pre-booking by using the links above.
For on-the-day visits, please speak to our onsite team to discuss the remaining availability. Please note you will need to show your main London Eye or London Eye River Cruise ticket to the team.
We advise all our customers to pre-book a wheelchair slot in advance of their visit.
For on-the-day visits, please speak to our onsite team to discuss the remaining availability. During peak times time slots do sell out quickly and therefore strongly recommend pre-booking in advance.
If you would like to discuss your individual needs with us, please fill out our contact form where we aim to respond within 3 working days of receiving your submission.
To book a slot for the London Eye River Cruise, click HERE
The London Eye River Cruise can accommodate a maximum of 3 wheelchairs per cruise. Please note the wheelchair lift can accommodate standard size wheelchairs only.
Yes, mobility scooters are permitted onto the London Eye. However, please note that the width of our boarding gate and ramp is 37 inches.
A maximum of two wheelchairs/mobility scooters are allowed onto one pod at any one time.
To book a mobility scooter/wheelchair reservation time slot for the London Eye and/or the London Eye River Cruise, please click on the links below:
For the London Eye HERE
For the London Eye River Cruise HERE
Please note that whilst we are able to make on the day wheelchair bookings, this is dependent on availability band we highly recommend to pre-book through the links shown above.
For on the day visits, please speak to our onsite team to discuss the remaining availability. Please note you will need to show your main London Eye or London Eye River Cruise ticket to the team.
On the London Eye, our boarding ramp and boarding gates can facilitate a 37-inch wheelchair, including motorised wheelchairs.
On the London Eye River Cruise, our ramps can only accommodate standard sized wheelchairs with a maximum width of 32 inches.
If you have any further concerns please fill out the Accessibility Contact Form | The London Eye and we will respond to your submission within 3 working days.
Of course! Our staff members will be happy to assist your boarding and slow the ride if necessary.
Assistance dogs are welcome on the London Eye - we request that your dog is clearly identifiable as a working dog.
Please be aware that there may be a small delay to boarding to ensure that your dog is as comfortable as possible!
We have a Braille guide available for both the London Eye and the London Eye River Cruise to ensure that our expert commentary is accessible to all. Please speak to a member of staff at the Ride/River Cruise entrance, who will be more than happy to provide you with one of our guides to utilise during your experience.
*Please note, guides must be returned at the end of your experience
Carers FAQs
When purchasing a standard, Fastrack or multi-attraction ticket in advance from our website, you will be given the opportunity to book a free carer ticket alongside your order. *Note, you must purchase at least 1 full-priced ticket in order to be able to add a carer ticket to your basket.
If you have booked a multi-attraction ticket with us, please use the below links to pre-book a free carer ticket:
On the day of your visit, you must produce any one of the below documentation.
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
- Credibility’s Access Card with the carer/companion symbol
- An International Equivalent of the Above
*Please note, if you are interested in one of our VIP experiences such as a Champagne experience or one of our food or drink tasting experiences, the free carer will only receive entry onto the London Eye.
Due to popular demand, we are currently working on introducing a Carer Ticket that allows entry to all attractions in your multi-attraction ticket.
For now, a London Eye or London Eye River Cruise carer ticket does not cover carer entry to these other attractions.
If you have a multi-attraction ticket which includes other Merlin London attractions, please book a carer ticket for each of these attractions separately. Please do so via the official websites of each attraction using the links below:
Madame Tussauds London Carer Ticket
Shrek's Adventure! London Carer Ticket
PLEASE NOTE: Big Bus does not offer carer tickets. If a carer would like to join a Big Bus tour, please book a standard ticket on the Big Bus official website.
Permitted Items for Accessibility Needs
Guests are welcome to bring any medicine they may require for their day out. Please be aware that all guests are subject to a brief security search. If you are concerned about any items you may have with you, please speak to a member of staff.
Assistance dogs are welcome on the London Eye - we request that your dog is clearly identifiable as a working dog.
Please be aware that there may be a small delay to boarding to ensure that your dog is as comfortable as possible!
Commonly used items we permit that may help your experience on the eye are:
- Ear defenders
- Fidget toys for anxiety e.g. fidget spinners
Accessible Services and Facilities
We are happy to assist guests with any additional accessibility needs. Please note that wheelchair access starts at the beginning of the boarding ramps. If you require assistance when joining the queue, please ask a team member and they will help you.
For guests who require additional support or are unable to queue due to a condition or disability we would advise speaking to a member of staff at our Fastrack entrance for a speedier boarding experience.
If you would like to discuss your individual needs with us, please fill out our Accessibility Contact Form | The London Eye where we will respond to your submission within 3 working days.
To board the London Eye there will be an element of queuing for regular customers. Those who are unable to stand for longer periods of time or do not understand the concept of queuing can have our assisted boarding service. Please present at our Fastrack entrance and our team will be more than happy to assist you.
Please speak to a member of our team onsite regarding assisted boarding. In the event of having several non-disabled guests with you, we may not be able to assist the whole group and may be asked to wait near the boarding platform entrance until the rest of your group reaches you in the queue.
The London Eye is proud to provide T Loop facilities in our Ticket Hall and on our London Eye River Cruise. If you would like to use this facility, please seek assistance from staff and switch to the T loop setting on your device(s).
We are lucky enough to have a number of staff at the attraction who are fluent in British Sign Language. Please let us know if we can arrange for a member of this team to assist you.
The London Eye doesn't offer a car park or parking facilities.
If you are travelling by car, please click here for more information on travelling to The London Eye.
If you would like to discuss any of your accessibility needs, please fill out our Accessibility Contact Form | The London Eye and we will respond to your submission within 3 working days.
The London Eye is a breastfeeding friendly attraction and we would be more than happy to provide you with a comfortable area upon request. Please speak to a member of our team on the day who can assist you further.
We do not offer a discounted ticket for disabled guests, but if you purchase a ticket in advance from our website or an external vendor, you are entitled to one extra free ticket for your carer.
This is super easy to book – please do so via the carer FAQ above.
Our team is trained to recognise the hidden disabilities sunflower lanyard. Please speak to a member of staff at any point during your visit, should you require any assistance.
There may be a couple of points in your journey where you encounter flashing lights:
- From the camera flash as you take a photo by our greenscreen in the queue-line
- From the camera flash as you take a photo towards the end of your rotation on the Eye
If you have concerns about any of these experiences, please speak to a member of staff on the day who will be able to further assist.
Accessibility Guides
We are always looking for ways to make the London Eye experience more enjoyable for everyone! That’s why we have three different downloadable PDF guides related to accessibility. These are:
- Accessibility Guides
- Social Stories Guide
- Widgit Guide.
If you require any extra support on your visit, please get in touch with our dedicated customer service team at customerservices@londoneye.com before your visit. We will seek to accommodate your visit as best we can.
Our main accessibility guide gives you all the information you need to make your visit as enjoyable as possible, and you can download it before your visit here.
Some aspects covered in the guide are:
- Detailed accessibility and sensory information
- A map showing accessible toilets/entrances
- Equipment/toys for those with accessible needs that are allowed on the Eye
- Who to ask for help on the day
- Top tips for a smooth journey!
To support our neurodivergent guests, we offer a widgit guide and a social stories guide. To find out more about these, please read the FAQs directly below.
The London Eye widgit guide explains the London Eye journey with the use of widgits. Widgits are a symbol-based language which can be helpful to people of all ages who have difficulties with communication or understanding text.
Our London Eye social stories guide explains the London Eye journey through a sensory lens, exploring what guests may see, hear, touch and smell along their way.
Merlin's Magic Wand
Merlin's Magic Wand is an international children's charity who provide magical experiences for children who need it most. The Charity provide complimentary tickets and fund a contribution towards a travel grant for families to enjoy their day at a Merlin Entertainments’ attractions, such as The lastminute.com London Eye.
Taking you to new heights, but at your own speed!
For any additional accessibility requirements or questions, please fill out this form and our dedicated team will get back to you swiftly with assistance.
Contact Us