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The London Eye Terms & Conditions

All persons riding on The London Eye (the "Eye") and/or visiting the London Eye 4D Cinema Experience and/or its premises at County Hall and/or Jubilee Gardens and/or riding on a London Eye River Cruise ("RC") do so subject to the following terms and conditions:

'''Please Note - We have implemented new fraud software and all consumers should be aware that upon completion of your booking, you will receive an acknowledgement email. You should then receive either a confirmation of your booking or an email stipulating that your booking has not been successful within 90 minutes, but please be aware it can take up to 4 hours

  • 1. Tickets (which include admission to the London Eye 4D Cinema Experience) may be purchased either individually or a capsule may be hired exclusively (referred to as a "Private Capsule"). The maximum number of persons allowed per Private Capsule is 25. The maximum number of people permitted per "Cupid's Capsule" is two adults plus two children aged under five. For all other ticket holders, the number of persons per capsule may vary.
  • 2. Admission to the London Eye 4D Cinema Experience will only be valid on the day of your London Eye experience. The London Eye 4D Cinema Experience opens at 10am and closes 15 minutes prior to the last experience of the day.
  • 3. Unless a Private Capsule has been booked, groups of 25 persons will not always travel in the same capsule. A minimum of three adults (aged 18 plus) are permitted in a capsule, except at the absolute discretion of London Eye Management Services Limited. ("LEMS").
  • 4. No food or beverage of any nature may be consumed on the Eye itself, in the 4D Cinema Experience or on the boarding platform leading to the Eye without express permission of LEMS.
  • 5.Ticket holders for London Eye standard tickets (including disabled guests and groups and schools) must arrive at the entrance to the 4D Cinema Experience no less than 45 minutes prior to the experience time printed on the ticket. Every person intending to join a Private Capsule experience (including Cupid’s Capsule), Champagne Experience, Mulled Wine or Pimm’s Experience or Fast Track ticket are encouraged to check in at the Priority desk at County Hall 45 minutes prior to the booked time. A ticket will be issued to each individual entitling them to visit the 4D Cinema Experience. All of these guests must reconvene at the Priority desk 15 minutes prior to their experience time. Alternatively, guests can visit the 4D Cinema Experience at their leisure after their experience. Latecomers will not be admitted to the London Eye except at the absolute discretion of LEMS.
  • 6. Payments for all ticket types and bookings for Private Capsules are non-refundable. All tickets and Private Capsule bookings may only be changed or replaced at the absolute discretion of LEMS. If any customer wishes to amend the date or time of any booking on the Eye following the purchase of ticket(s) the customer should immediately notify LEMS who shall use its reasonable endeavours to accommodate the alternative date and time requested by the customer. An administration fee of £10 per booking will be charged by LEMS to that customer. For the avoidance of doubt, the administration fee will apply to all bookings made on-line on LEMS's website (as referred to in condition 27), through the call centre operated by LEMS and through the kiosks situated at the Eye. For Private Capsule bookings higher charges will apply.
  • 7. Children under the age of 14 must be accompanied by an adult, aged 18 years or over whilst on or in the vicinity of the Eye and in the 4D Cinema Experience or during a RC shall remain under the control or supervision of an adult at all times. A Private Capsule may only be hired by persons aged 18 years or over. Children under the age of 18 are permitted in a capsule where alcoholic beverages may be available but will not be served alcohol.
  • 8. LEMS reserves the right, in its absolute discretion, to refuse entry on to or remove from the Eye, the 4D Cinema Experience, County Hall or Jubilee Gardens or a RC or the vicinity any person who:-
  • 8.1. has been convicted of a criminal offence which, in the opinion of LEMS, is likely to affect the safety or enjoyment of other visitors;
  • 8.2. has behaved in a manner which, in the opinion of LEMS has, or is likely to affect the safety or enjoyment of other visitors;
  • 8.3. has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace.
  • 8.4. is or appears to be under the influence of drugs or alcohol.
  • 9. The London Eye 4D Cinema Experience lasts approximately 3 minutes 45 seconds. All guests must collect a pair of 3D glasses on entry, which must be returned to the LEMS on exit from the cinema.
  • 10. The following special effects are used in the 4D Cinema Experience: fog, bubbles, wind, snow, strobe lighting, vibrating flooring. The use of these special effects are intermittent, and while every effort is made to ensure the wellbeing of guests, the LEMS does advise that if any guest has a pre-existing condition that could be exacerbated by exposure to any of these special effects, then these guests should not enter the 4D Experience.
  • 11. The following restrictions apply to the London Eye 4D Cinema Experience:
  • 11.1. The consumption of food and drink is strictly prohibited in the 4D Cinema itself and in the waiting area prior to entering the cinema
  • 11.2. Sound, video recording equipment and cameras are not permitted inside the 4D Cinema Experience. It is a criminal offence to copy or attempt to copy the copyright protected material shown
  • 11.3. Guests must remain within permitted guest areas and must adhere to our health and safety procedures and guidelines (as guests may be instructed to do so by London Eye staff from time to time)
  • 11.4. Guests purchasing London Eye Fast Track tickets are not entitled to priority entry into the 4D Experience
  • 12. Guests must keep personal belongings with them at all times. LEMS accepts no responsibility for the loss, theft or damage to any personal items brought onto the Eye, into the 4D Cinema Experience, the RC, into County Hall
  • 13. Save as otherwise permitted by LEMS, all persons riding the Eye, visiting the 4D Cinema Experience or a RC must pay for admission (whether a ticket or Private Capsule hire) prior to boarding the Eye. Tickets must be retained at all times and submitted for inspection if required by any employee or agent of LEMS. Any person attempting to gain admission to the Eye or the 4D Cinema Experience without a valid ticket may be ejected from the Eye or its vicinity.
  • 14. To prevent offensive weapons or dangerous articles from being taken onto the London Eye, into the 4D Cinema Experience, the London Eye River Cruise, Jubilee Gardens or into County Hall, visitors are admitted on condition that if requested to do so, they will allow themselves and/or their belongings to be searched. It should be noted that the London Eye uses specialist search equipment that omits a small magnetic field; this is harmless to the vast majority of guests, however if you suffer from any medical condition or have been fitted with a medical device that your doctor advises should not be subjected to a scan please bring this to the attention of a member of staff before attempting to board the London Eye. It is prohibited to take onto the Eye or the RC any weapons, fireworks, smoke bombs, glass bottles, flammable liquids or other articles, which may cause injury. The throwing of any article which could cause injury or annoyance is strictly prohibited. Restrictions apply to some types of film and photography equipment. For more information please contact the London Eye press office: pressoffice@londoneye.com or call 0870 220 2777 (calls cost 10p per minute plus network extras).
  • 15. Smoking is strictly prohibited on the Eye itself, in the 4D Cinema Experience, inside County Hall, on the RC or the boarding platform leading to the Eye.
  • 16. Pets or animals of any nature are expressly prohibited on the Eye itself, in the 4D Cinema Experience, the RC, the boarding platform leading to the Eye and County Hall (except for guide dogs and hearing dogs).
  • 17. Unnecessary noise, (such as that from the use of radio sets, personal stereos and other electrical equipment), or any behaviour likely to cause annoyance to other visitors or confusion of any kind is not permitted on or in the vicinity of the Eye or the 4D Cinema Experience and will result in immediate ejection from the 4D Cinema Experience. This applies to both individuals and groups.
  • 18. No ticket may be resold without the previous written consent of LEMS. If LEMS reasonably believes that a ticket has been resold without such consent, the holder may be refused entry to or ejected from the Eye without payment of compensation
  • 19. LEMS will use its reasonable endeavours to ensure that the Eye, 4D Cinema Experience, County Hall and Jubilee Gardens are open for use by visitors during normal opening hours. However, LEMS reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close the Eye, 4D Cinema Experience or any part of it, County Hall or Jubilee Gardens. In the event of such closure, LEMS will refund any visitor whose ride is cancelled, and in the case of the 4D Cinema Experience your London Eye ticket will be extended for entrance to the 4D Cinema Experience at a later date, the cost of his or her prepaid ticket, but otherwise shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of the Eye, the 4D Cinema Experience or cancellation of any ride. No refunds will be offered if the 4D Cinema Experience is closed.
  • 20. Other than liability for death or personal injury resulting from LEMS's negligence, LEMS, its employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any ride undertaken and/or during evacuation from the Eye in the event of breakdown or accident.
  • 21. Merlin Annual Pass holders are not entitled to priority entry into the 4D cinema Experience.
  • 22. The London Eye is operated by London Eye Management Services Limited as agent for and on behalf of Merlin Attractions Operations Limited.
  • 23. From time to time LEMS or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the Eye, in the 4D Cinema Experience, on a RC, in County Hall or Jubilee Gardens, which may feature visitors. By accepting these terms and conditions, you agree that LEMS or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with LEMS or such authorised party (as the case may be).
  • 24. The RC is owned by London Eye Management Services Limited and operated by Woods River Cruises - the Silver Fleet (WRC). LEMS shall not be liable to any passenger on the RC, for any loss or damage which arises out of or in connection with or as a consequence of the operation of RC including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the passenger and any personal injury to the passenger (but only so far as such injury is not caused by LEMS's negligence). WRC reserves the right to substitute for any vessel hire another vessel of a capacity sufficient to accommodate the number of persons expected to be carried, and / or to vary the RC at the absolute discretion of WRC. WRC will use its reasonable endeavours to ensure that the RC operates. However, WRC reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to cancel the RC. In the event of such cancellation, LEMS will refund to any visitor whose ride is cancelled, the cost of his or her prepaid ticket, but otherwise shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses, in respect of the cancellation. RC ticket holders must arrive at Waterloo pier no less than 15 minutes prior to the cruise time. Latecomers will not be admitted except at the absolute discretion of WRC. No food or drinks may be brought on to the vessel by visitors for consumption on the vessel, except with express permission of WRC.
  • 25. The 4D Cinema Experience is valid with the purchase of a London Eye ticket and not for solus purchases of a RC ticket.
  • 26. From time to time LEMS may sell tickets as a third party agent. Any events/rides/trips/meals or anything else for which such tickets are sold by LEMS ("Third Party Events") shall be operated in accordance with the terms and conditions of the relevant operator and LEMS shall not be liable to any customer, for any loss or damage which arises out of or in connection with or as a consequence of the operation of any Third Party Event including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the passenger and any personal injury to the passenger (but only so far as such injury is not caused by LEMS's negligence).
  • 27. Some (but not all): (a) types of tickets; and (b) products are available for purchase online through LEMS's website (www.londoneye.com). For the avoidance of doubt, such tickets and products are available in limited quantities and each purchase will be subject to availability. If customers choose to book tickets for an experience on the London Eye and/or the London Eye River Cruise online then they may receive a discount of 10% or more. Such discount shall not be available on bookings made by telephone or in person and the LEMS reserves the rights to withdraw or change this discount at anytime.
  • 28. These terms and conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.

Eyeskate Terms and Conditions

Terms and conditions for the ice rink at The London Eye.

All persons using the ice rink and skating facilities at the London Eye do so subject to the following terms and conditions:

Terms and conditions for the ice rink at The London Eye.
All persons using the ice rink and skating facilities at the London Eye do so subject to the following terms and conditions:
1. Between 27th November – 5th January 2013, the ice rink will open at 10am and the last skate will be at 9pm. The ice rink will be closed on Christmas Day and will close at 5pm on Christmas Eve and 3pm on New Year’s Eve.
2. Each session lasts for a period of 45 minutes.
3. Early Bird ticket offers (Children skate for free and London Rye Special Offer) are valid only between 27th November – 9th December 2013 and cannot be used on any other date or time.
4. Ticket holders for the ice rink must arrive no less than 15 minutes prior to the start of their ice skating session. If ticket holders arrive late for their allocated time slot, their time on the ice will be reduced. In the event that ticket holders miss their allocated timeslot, for whatever reason, tickets are non refundable and non exchangeable.
5. Children from the age of four upwards are eligible to skate. All children under the age of 8 years need to be accompanied on the ice rink at all times by an adult over 18 years old and will be considered within the care and risk of the adult. Children between 8 and 16 years old must have an adult over 18 years old supervising them in the vicinity of the ice rink.
6. No food or beverage of any nature may be consumed on the ice rink itself.
7. Ticket holders believed to have consumed alcohol will not be permitted on the ice.
8. Smoking is strictly prohibited on the ice rink and in the skate exchange area.
9. There are a limited supply of seal skate aids, which are available on a first-come, first-served basis. It is not possible to book these in advance.
10. Ice skating is not recommended for women who are, or think that they may be pregnant or for persons who have back, knee, hip issues or any other condition which may be aggravated by falling onto the ice or knocking into another skater.
11. In the event of heavy rain, the ice rink may be closed. Tickets will not be refunded or exchanged.
12. London Eye Management Services Limited (LEMS) reserves the right, in its absolute discretion, to refuse entry onto or remove from the ice rink, any person who: has been convicted of a criminal offence which, in the opinion of LEMS, is likely to affect the safety or enjoyment of other visitors, has behaved in a manner which, in the opinion of LEMS has, or is likely to affect the safety or enjoyment of other visitors, has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace, or is or appears to be under the influence of drugs or alcohol, or deliberately damages the ice (i.e. gouging out chunks with the blade of the boot) or ice rink, or boots.
13. No ticket may be resold without the previous written consent of LEMS. If LEMS reasonably believes that a ticket has been resold without such consent, the holder may be refused entry or ejected from the ice rink without payment of compensation.
14. To prevent offensive weapons or dangerous weapons from being taken onto the ice rink, visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. It is prohibited to take onto the ice rink any weapons, fireworks, smoke bombs, glass bottles, flammable liquids or other articles which may cause injury.
15. LEMS will use its reasonable endeavours to ensure that the ice rink is open for use during its opening hours. However LEMS reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close the ice rink. In the event of such closure, LEMS will, in the first instance, offer an alternative skating session, subject to availability, which may be on a different date. If there is no availability, a refund for the ice skating ticket only will be offered. However, LEMS shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses in respect of closure of the Ice rink.
16. Other than liability for death or personal injury resulting from LEMS’s negligence, LEMS, its employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any experience understand and/or during evacuation form the ice rink in the event of closure or accident.
17. From time to time LEMS or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the ice rink which may feature visitors. By accepting these terms and conditions, you agree that LEMS or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with LEMS or such authorised party (as the case may be).
18. These terms and conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.
19. Eyeskate tickets are non-transferable and non-refundable for any reason and LEMS reserves the right to offer refunds at our discretion.

Teacher Evening - June 2014

Terms and conditions for the Teacher Evening event on Thursday 12th June 2014.

1. To book your place please contact marketing_le@merlinentertainments.biz with the subject title "Teacher Evening June" and full name, school name, job title, Key Stage level, contact number, contact email and chosen time slot. Please ensure to email before Friday 6th June.

2. Chosen names will be contacted by the London Eye team on Monday 9th June before 5pm. Please read the details in the response and confirm your place. If you wish to cancel your place, please let the London Eye team know 24 hours before the event.

3. Places are limited and on a first come, first served basis. Any additional bookings will be added to a reserve list and may be contacted last minute if a place has become available. Bookings are individual only, each teacher must email individually. The London Eye reserves the right to cancel or change the dates and times of the event if and when required.

4. There are only two time slots available: 6 - 7pm and 7 - 8pm and there will be no exceptions to change or add to these times.

5. This is a free event which includes a 30 minute rotation with the Discovery Tour and another 30 minute rotation with champagne and discussion. Plus, free entry into the London Eye 4D Experience.

6. We value schools and teachers visiting our attraction and continue to improve our schools offering. There will be members from Kids Connections in your capsule who may ask you questions on your perception of the tour and London Eye as a school trip. Please do feel free to offer your comments as this information will be valuable for future improvements.

7. Non-alcoholic drinks are available as an alternative to champagne. Please let the London Eye host in your capsule know if you require this.

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