When you arrive

Entry and Queuing Times

Please be advised, all tickets must be pre-booked online in advance. Entry for those arriving on the day without a ticket cannot be guaranteed.

When boarding the London Eye, some queuing is to be expected. Your ticket's designated time marks your queue entry time.

For a quieter experience, we recommend opting for early morning entry or heading in later toward closing time. During busier periods like weekends and school holidays, longer wait times might occur for London Eye boarding. To bypass long wait times, consider upgrading your visit with Fast Track tickets available here.

On arrival

• If you hold a Standard Entry ticket, please proceed to Entrance A at the time indicated on your ticket.
• For those with Fast Track tickets, please head to Entrance F at the designated time on your ticket.
• For further details on VIP Tickets, click here.
• Regarding the River Cruise, please make your way to boarding point 2 at The London Eye Pier, ensuring arrival no later than 15 minutes prior to the time specified on your ticket.
• E-tickets, To make sure you can access your e-tickets at all times, screenshot them or add them to your phone's wallet. This will create a backup copy of your tickets that you can access even if you have poor phone signal or your internet connection is down.

Groups

For larger groups, we kindly request that you arrive at The London Eye and The London Eye River Cruise at least 15 minutes prior to your scheduled booking time. This will help facilitate a seamless boarding process.

Before joining the queue, please make sure your entire group is assembled together.

For groups exceeding 28 individuals at The London Eye, be prepared to be split across multiple pods. To expedite the boarding process, we recommend determining group assignments for specific pods before joining the queue.

For school groups, please ensure that each pod is accompanied by a teacher.

Pushchairs or Buggies

• The London Eye - You can bring your buggy/pushchair on the London Eye, but it must be fully closed or folded before boarding. It must remain closed or folded during the entire experience and until you have left the offloading platform.
• The London Eye River Cruise - You can bring your buggy/pushchair on the London Eye River Cruise without folding it. However, buggies cannot be taken upstairs on the River Cruise.

We have a buggy bay in the left luggage section of our ticket office. If you have a London Eye ticket, you will be able to leave your buggy/pushchair for free, however, you will need to remove or pay for the storage of any large bags.

Binoculars & Guidebooks

For guests who have pre-purchased binoculars or the London Eye guidebook alongside their tickets, please make sure to pick up these items upon your arrival at the London Eye. We kindly ask that you refrain from joining the queue until you've collected them.

Your pre-purchased binoculars or guidebooks can be collected from our Iconic Gift Shop, as shown in the image below.

Please note that the Souvenir Photo Package will be available for collection after you've completed your visit.

For a smooth flight

Prohibited items

The safety and security of our guests and team is our top priority, visitors will be subjected to bag and personal belonging checks prior to entry. 

Certain items are prohibited from entering the London Eye. For further information regarding prohibited items, please refer to this link.

Please be aware that large bags, suitcases, or rucksacks, are not allowed on the London Eye. To assist you, a left luggage facility is available in the London Eye ticket office, offering storage for large bags at a fee of £5 per item. Please ensure that all luggage is collected by 7pm as an overnight charge applies.

Health and Safety

To ensure a positive shared guest experience on a Pod, some items are restricted. No hot food or alcoholic beverages are allowed onto The London Eye.

All guests who board the London Eye and the London Eye River Cruise must be fully clothed. Guests cannot be shirtless and must wear shoes. This rule also applies to children.

Guests are not permitted to stand on the top deck of the London Eye River Cruise once the Cruise has started.