We are open!
The health and safety of our guests and team is always our number one priority. We have been working hard behind the scenes to reopen with the memorable and exciting experiences we are known for, delivered in the safest possible way.
In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of everyone visiting our attractions in the capital. These include reduced capacities, clear social distancing measures, pre-booking tickets online, cashless payments and enhanced cleaning procedures.
We ask all those guests who visit our attraction to observe closely our guidelines on maintaining a safe distance between each other and to maintain good hygiene practices and if they or any family member display any symptoms of COVID-19, we ask that they postpone their visit.
We look forward to welcoming you back through the doors soon!
We're good to go
We've been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.
Ticket Information & Bookings
Pre-booking your visit online is essential for all guests (including Annual Pass Holders).
Pre-booking your visit online is essential for all guests as we have reduced our capacity to allow for social distancing. You need to pre-book a date and time of your choosing in advance. Book your time slot here.
Merlin Annual Pass Holders can click on the links below and pre-book entry for £1 per Pass Holder. Every Pass Holder in attendance must pre-book their admission and present both the reservation and their valid Pass at the entrance. Under 3s must also pre-book admission.
Please be advised that regular exclusion dates apply as per your Pass terms and conditions.
If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.
If you have booked one of these experiences please contact our Guest Experience Team on firstname.lastname@example.org to arrange a refund.
If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Please refer to the time slot booking instructions below for each ticket type.
If you have purchased a London Eye River Cruise Ticket, book your time slot here.
If you have purchased a Combination ticket, please refer to the following instructions for each attraction:
- The London Dungeon: book your time slot here.
- London Eye: book your time slot here.
- Madame Tussauds London: book your time slot here.
- SEA LIFE London Aquarium: book your time slot here.
- Shrek’s Adventure! London: book your time slot here.
Guests with tickets purchased through a third-party:
We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team email@example.com and we will be more than happy to help.
Anyone wishing to visit will need to pre-book a ticket in advance, this includes promotional offers / vouchers. Pre-book your time slot on your chosen visit date by following the instructions below. Once you have reserved please be sure to bring your original voucher with you to gain entry.
- Locate your voucher code; most promotional vouchers will have a code printed on the voucher, usually towards the bottom - it will generally begin with the letter ‘V’ followed by a small string of numbers. Some codes may not begin with V, but will still be found near the base of the voucher and consist of a small number of numbers and/or letters.
- Click on the button below and type in the code - if it is a valid code it will take you to your relevant offer.
- If you cant find the right offer for the voucher you have, please email a photo of your voucher to firstname.lastname@example.org so that we can investigate for you - we'll get back to you as soon as we're able.
Remember: You must always bring your original voucher with you to enter the attraction with your tickets. Failure to provide the correct, valid voucher will void your ticket purchase.
Frequently Asked Questions
We are now open and can't wait to welcome you back!
The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction.
Yes, guests will need to wear a face covering when visiting our attraction as a condition of entry. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors. Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.
We have implemented an extensive range of safety measures across the attractions. For more details, please see our Know Before You Go page here.
We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction.
Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day.
We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment.
However, we understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, or if it’s unsafe for you to travel you may require to change the date/time of your visit to our attraction. Please contact our Guest Experience team on email@example.com and they will be happy to discuss your options. If you have booked through a third party, please contact them to discuss your booking.
No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot here.
We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact firstname.lastname@example.org If you have booked through a third party, please contact them to discuss your booking.
Team members and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.
Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.