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COVID-19 - Information for Guests

UPDATE: 26.11.20

Following the latest update from the UK Government on its response to COVID-19 and the planned move of London into Tier 2, we can confirm that the lastminute.com London Eye will reopen from December 2 with the highest standard of health and safety measures in place.

The health and safety of our guests and team is always our number one priority. In line with Government guidelines, we will continue to have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures. Due to current government guidelines we will not be running any premium experiences upon reopening.

We ask all those guests who visit our attraction to observe closely our guidelines on maintaining a safe distance between each other and to maintain good hygiene practices and if they or any family member display any symptoms of COVID-19 we ask that they postpone their visit.

Ticket Information & Bookings

If you have booked a ticket to our attraction but are now unable to visit, your ticket is valid until 31st May 2021. 

If you purchased your ticket after 9th October 2020 please use the link on your ticket to rearrange your visit. 

If you purchased your ticket before 9th October 2020 or you have a Premium Experience or River Cruise booking please get in touch with our Guest Experience Team on customer.services@londoneye.com including your Name and Booking Number in the email, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries. 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help. 

Merlin Annual Pass Holders can click on the links below and pre-book entry. Every Pass Holder in attendance must pre-book their admission and present both the reservation and their valid Pass at the entrance. Under 3s must also pre-book admission. 

Please be advised that regular exclusion dates apply as per your Pass terms and conditions. 

Standard and Discovery Merlin Annual Pass Holder Entry Reservation 

Premium Merlin Annual Pass Holder Entry Reservation 

Anyone wishing to visit will need to pre-book a ticket in advance, this includes promotional offers / vouchers. Pre-book your time slot on your chosen visit date by following the instructions below. Once you have reserved please be sure to bring your original voucher with you to gain entry. 

  • Locate your voucher code; most promotional vouchers will have a code printed on the voucher, usually towards the bottom - it will generally begin with the letter ‘V’ followed by a small string of numbers. Some codes may not begin with V, but will still be found near the base of the voucher and consist of a small number of numbers and/or letters. 
  • Click on the button below and type in the code - if it is a valid code it will take you to your relevant offer.

Remember: You must always bring your original voucher with you to enter the attraction with your tickets. Failure to provide the correct, valid voucher will void your ticket purchase. 

Frequently Asked Questions

Following the latest update from the UK Government on its response to COVID-19 and the planned move of London into Tier 2, we can confirm that the lastminute.com London Eye will reopen from December 2 with the highest standard of health and safety measures in place.

The health and safety of our guests and team is always our number one priority. As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way. In line with Government guidelines, we have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures.

Yes, all guests will need to wear a face covering when visiting our attraction as a condition of entry. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction. 

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Know Before You Go page.

We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction. 

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day.

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot using the links below:

London Eye Tickets, book your time slot here

River Cruise Tickets, book your time slot here

Team members and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. 

Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the attraction team upon arrival to ensure we can provide the correct assistance on an individual basis. If any member of your household is displaying COVID-19 symptoms, you should rebook your visit for another day.