Accessibility Guide
Know Before You Go
The following guidance and information has been created in order to help guests with additional needs have the best experience possible during their visit with us!
- In order to help you plan your visit, we have created a downloadable PDF Accessibility Guide
- For our neurodivergent guests, we have created a Social Stories Guide to aid you with planning a trip and to prepare you for the sensory elements you may experience on your visit which can be found here.
- We offer a speedier boarding process for guests who may find it difficult to queue or stand for long periods of time either due to a physical disability or learning/emotional impairment. You can enter via our accessible (Fastrack) entrance by showing your Access card (applications can be made here) or other approved documentation (See Carer Tickets for list of documentation).
- Our London Eye Widgit Guide can also be found here. This explains the London Eye guest experience through internationally recognisable symbols known as widgits, which can be useful to guests who find it easier to understand and communicate visually than through text.
Mobility Information
We are looking forward to welcoming you!
The London Eye is fully wheelchair accessible and we recommend booking a wheelchair time slot in advance below.
If you are visiting the London Eye River Cruise, please book a wheelchair time slot in advance below. We can only accommodate standard sized wheelchairs on board.
Due to health and safety we are only permitted to allow entry to two wheelchair users per pod and eight on the London Eye at any one time. For the London Eye River Cruise, we can accommodate a maximum of 3 wheelchairs per cruise.
For on-the-day visits, please speak to our onsite team to discuss the remaining availability. During peak times, time slots can book out quickly; we therefore strongly recommend booking in advance.
For any additional accessibility requirements or questions, please contact our dedicated team at Customer.Services@londoneye.com
Carer Tickets
Guests with accessible needs are entitled to a free carer ticket. You can reserve a free carer ticket during our booking journey when purchasing your standard or combination entry tickets.
Upon entry to the attraction, you will need to show one of the below items of documentation alongside the Carer Ticket:
- Entitlement to Disability Living Allowance for children under 16 or Personal Independent payments for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
- A Blue or Orange badge, or
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- An International Equivalent of the Above
Please note, if you are interested in one of our VIP experiences such as a Champagne experience or one of our food or drink tasting experiences, the free carer will only receive entry onto the London Eye.
If you have any queries relating to our Carer Ticket policy, please contact our dedicated team at customer.services@londoneye.com who will be happy to help.
Wheelchair slots
Accessibility Guide
Social Stories
FAQs
Taking you to new heights, but at your own speed!
Here at The lastminute.com London Eye, we recognise that every guest is unique and that each will have their own experience at the Eye. For this reason, we always aim to understand our guests’ needs and provide personalised assistance where required. If you have any additional enquiries, please allow us to support your visit by reaching out to our dedicated team here: customer.services@londoneye.com.
The team will need your visit date, any questions you may have and your contact details. Once you have made initial contact, the team will then reach out to have a further conversation about your individual needs. We can then communicate how best to assist you on the day of your visit.
Additional Needs FAQs
Yes, the London Eye is fully accessible and we welcome guests with all accessible needs. Due to health and safety we are only permitted to allow entry to two wheelchair users per pod and eight on The London Eye at any one time. To avoid disappointment, we strongly recommend booking a wheelchair slot in advance.
To book a Wheelchair reservation time slot for the London Eye and/or the London Eye River Cruise, please click on the links below:
For the London Eye HERE
For the London Eye River Cruise HERE
Please note that whilst we are able to make on the day wheelchair bookings, this is dependent on availability. We highly recommend to pre-book through the links shown above.
For on the day visits, please speak to our onsite team to discuss the remaining availability. Please note you will need to show your main London Eye or London Eye River Cruise ticket to the team.
We advise all our customers to pre-book a wheelchair slot in advance of their visit. Please do so via the FAQs directly below.
For on-the-day visits, please speak to our onsite team to discuss the remaining availability. During peak times time slots do sell out quickly and therefore strongly recommend pre-booking in advance.
If you would like to discuss your individual needs with us, please contact customer.services@londoneye.com, who aim to respond within 5 Days of receiving your request.
To book a slot for the London Eye River Cruise, click HERE
The London Eye River Cruise can accommodate a maximum of 3 wheelchairs per cruise. Please note the wheelchair lift can accommodate standard size wheelchairs only.
Yes, mobility scooters are permitted onto the London Eye. However, please note that the width of our boarding gate and ramp is 37 inches.
A maximum of two wheelchairs/mobility scooters are allowed onto one pod at any one time.
To book a mobility scooter/wheelchair reservation time slot for the London Eye and/or the London Eye River Cruise, please click on the links below:
For the London Eye HERE
For the London Eye River Cruise HERE
Please note that whilst we are able to make on the day wheelchair bookings, this is dependent on availability band we highly recommend to pre-book through the links shown above.
For on the day visits, please speak to our onsite team to discuss the remaining availability. Please note you will need to show your main London Eye or London Eye River Cruise ticket to the team.
On the London Eye, our boarding ramp and boarding gates can facilitate a 37-inch wheelchair, including motorised wheelchairs.
On the London Eye River Cruise, our ramps can only accommodate standard sized wheelchairs with a maximum width of 32 inches.
If you have any further concerns contact us in advance at customer.services@londoneye.com.
Of course! Our staff members will be happy to assist your boarding and slow the ride if necessary.
Assistance dogs are welcome on the London Eye - we request that your dog is clearly identifiable as a working dog.
Please be aware that there may be a small delay to boarding to ensure that your dog is as comfortable as possible!
We have a Braille guide available for both the London Eye and the London Eye River Cruise to ensure that our expert commentary is accessible to all. Please speak to a member of staff at the Ride/River Cruise entrance, who will be more than happy to provide you with one of our guides to utilise during your experience.
*Please note, guides must be returned at the end of your experience
Carers FAQs
When purchasing a standard, fastrack or multi attraction ticket in advance from our website, you will be given the opportunity to book a free carer ticket alongside your order. *Note, you must be purchasing at least 1 full priced ticket in order to be able to add a carer ticket in your basket.
If you have booked a multi-attraction ticket with us, please use the below links to pre-book a free carer ticket:
On the day of your visit, you must produce any one of the below documentation.
- Entitlement to Disability Living Allowance for children under 16 or Personal Independent payments for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
- A Blue or Orange badge, or
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- An International Equivalent of the Above
*Please note, if you are interested in one of our VIP experiences such as a Champagne experience or one of our food or drink tasting experiences, the free carer will only receive entry onto the London Eye.
Due to popular demand, we are currently working on introducing a Carer Ticket that allows entry to all attractions in your multi-attraction ticket.
For now, a London Eye or London Eye River Cruise carer ticket does not cover carer entry to these other attractions.
If you have a multi-attraction ticket which includes other Merlin London attractions, please book a carer ticket for each of these attractions separately. Please do so via the official websites of each attraction using the links below:
Madame Tussauds London Carer Ticket
Shrek's Adventure! London Carer Ticket
PLEASE NOTE: Big Bus does not offer carer tickets. If a carer would like to join a Big Bus tour, please book a standard ticket on the Big Bus official website.
Merlin's Magic Wand
Merlin's Magic Wand is an international children's charity who provide magical experiences for children who need it most. The Charity provide complimentary tickets and fund a contribution towards a travel grant for families to enjoy their day at a Merlin Entertainments’ attractions, such as The lastminute.com London Eye.
