Booking with confidence guarantee
At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.
The guarantee is free of charge for all standard and multi-attraction bookings.
You are covered in the event of:
- The attraction you have booked is closed
- UK Government restrictions on travel
- You being unable to travel due to sickness and/or isolation
You have the flexibility to change your ticket dates through our booking portal, which is detailed on your e-ticket. You can reschedule your visit for a comparable date within 90 days of the original visit date up to 3 times, and for added convenience, you can modify your booking up to 1 hour before your scheduled arrival time.
*Multi-attraction tickets are valid for 90 days starting from your first attraction visit, and you have the flexibility to adjust the date up to 3 times within this 90-day period.
This guarantee applies to all standard and multi-attraction tickets but is not currently applicable to premium tickets.