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Our Booking Guarantee & Best Price Promise

Why book online?

  • Save Money: Enjoy exclusive online discounts and secure the lowest prices compared to purchasing at the attraction with our Best Price Promise.
  • Best Price Guarantee: Booking online in advance ensures you get the best rates and significant savings over walk-up prices.
  • Flexibility: If your plans change, benefit from our free flexible rescheduling up to 1 hour before your visit.
  • Convenience: Skip the ticketing queues and enjoy guaranteed entry on your selected date with instant mobile ticketing.
Booking with confidence

Our flexible ticket guarantee

At Merlin, we understand that plans can change. That's why we offer our flexible ticket guarantee, giving you peace of mind when booking your visit. Easily adjust your plans at no additional cost for all standard and multi-attraction bookings.

Here's what our ticket guarantee covers:

  • Closure of the attraction you've booked
  • UK Government travel restrictions
  • Inability to travel or visit

You can change your ticket dates through our booking portal, as indicated on your e-ticket. Adjust your ticket dates to a comparable day within 90 days of the original booking, up to 3 times. Plus, you can modify your booking up to 1 hour before your scheduled arrival for added convenience.

*Multi-attraction tickets remain valid for 90 days from the date of your first visit. Within this period, you can reschedule each attraction visit up to 3 times.

Please note, this guarantee applies to all standard and multi-attraction tickets but does not extend to premium tickets.


Already booked?

Need to reschedule? Click here to adjust your plans hassle-free.