At all our Merlin Entertainments attractions and resorts our Health, Safety and Security are a critical part of our business and our number one priority for our guests and our staff. Our robust procedures have been developed over a number of years with the police and the security services and these remain under constant review.
Before you visit please take a look at the range of security we have in place.
We take the safety and security of all our guests very seriously and have a range of robust security measures in place for the protection of our guests and staff.
We recommend if you are coming to the London Eye, you arrive in plenty of time to pass through our enhanced security checks. This necessary action may cause a slight delay; however, we hope you understand that the safety and security of our guests is our number one priority and we appreciate your cooperation.
Our security team are here for your safety. Please cooperate fully with all security checks and support these vital members of our team as they carry out important work to keep us all safe.
Enhanced bag & personal belonging checks
To make your visit as safe, secure and enjoyable as possible we have enhanced security checks in place. These include bag and personal belonging checks, which will be carried out for guests prior to entry.
Bags and belongings will be searched [and screened] before being allowed in. This is to ensure prohibited items are not brought into the London Eye.
Please have your bags open and ready to be searched as you approach the security check for a speedier process.
We also carry out enhanced searches where you will be asked to remove all items from your pocket and place them in the trays provided. You will then be screened by one of the team.
There is a left luggage facility in the London Eye Ticket Office where large bags/suitcases can be stored at a charge of £5 per item. Please ensure that all luggage is collected by 7pm as an overnight charge of £25 applies.
Metal detectors & security arches
In some cases, you may see additional security measures including walkthrough metal detectors, security arches, or wand metal detectors.
Below is guidance on what cannot be brought into the London Eye. Please be aware this list is not exhaustive and is subject to change.
- Any item deemed to be a weapon
- Large bags, suitcases or rucksacks
- Fireworks and/or smoke bombs
- Glass bottles or other articles which may cause injury and/or be deemed offensive or dangerous
- Sharp objects or anything which may be considered a security risk including knives, penknives, scissors, corkscrews, metal nail files, toy or replica guns. If such objects are found or declared they will be checked in and returned to you after your experience providing the item is legal in the UK
- Intoxicating liquor
- Illegal substances and/or legal highs
- Skateboards, scooters, e-scooters and rollerblades
- Motorcycle helmets
- Tripods (unless agreed in advance with the London Eye Press Office team)
For further details, please refer to our Terms and Conditions.
You can bring your buggy/pushchair on the London Eye, but it must be fully closed or folded before boarding. Baby buggies that cannot be folded down can be stored free of charge in the London Eye Ticket office left luggage area.
What else do we do to keep you safe?
There are a lot of security measures you can see and of course some you can’t see as well. We monitor our whole attractions 24 hours a day and our dedicated staff are trained to ensure all our guests have a safe, secure and enjoyable time. We are proud to work very closely with the local police service and other members of the security services to ensure our security procedures are up to date and following best practice. We also work with our local and national law enforcement teams to often host plain clothed officers throughout the year which is supports our roaming wider security teams who patrol our attractions both day and night.
As a matter of course, our security team are in regular contact with specialist Government security agencies who provide regular briefings and training to our staff.
Helping us, to help you
As our guests we ask you to remain vigilant in alerting our staff or security teams to anything suspicious and to keep your belongings safe at all times.
Terms and conditions:
- You have an important role to play in helping us by reporting anything that doesn’t feel right, for example any unattended items or someone acting suspiciously. You can report anything suspicious to any of our team who is always on hand to help.
Entry is subject to all guests being searched and by purchasing a ticket guests are agreeing to this as part of the conditions of entry.
Confiscated objects are left entirely at the owner's risk at all times.
London Eye Management Services Limited (LEMS) accepts no responsibility for the loss of or damage to any objects left with LEMS.
- London Eye Management Services Limited is entitled to refuse to store any visitor's objects at its sole discretion whether for public safety reasons or any other reason.