The London Eye Social Story
Know what to expect before you visit
Our Social Story takes you through the London Eye experience step by step, so you can find out what to expect before your visit.
Discover what you may see, hear and touch as you arrive, get ready for your experience and board one of our pods.
Download the London Eye Social StoryA visual guide to your visit
Our Social Story shows you what the different areas of the London Eye look like and describes some of the sights, sounds and experiences you may encounter during your visit.
For further information, you can also download our Widgit Guide. Widgit uses symbols alongside words and can help people of all ages who find communication or written text difficult.
Download the Widgit Guide
Arriving at the London Eye
You may arrive at the London Eye by coach. Coach parking is available alongside Jubilee Gardens.
There are two entrances to the ticket office. Entrance 1 is step-free.
You can buy tickets from our self-service kiosks or ask a member of our team for help at the accessible tills.
Luggage can be stored in the ticket office for £5 per item.
See: Ramps or steps, queue-line ropes, TV screens, information boards, kiosks, tills, staff and other guests
Hear: Music and people talking
Touch: Queue-line ropes, kiosk screens and paper tickets
Toilets
Accessible toilets are located in the corridor next to the self-service kiosks, opposite the VIP Experiences area.
There are additional toilets downstairs, accessed via the stairs beside the accessible toilets.
See: Corridors, toilet doors, accessible toilet cubicles, emergency cords, sinks, hand dryers and mirrors
Hear: Music
Touch: Doors, toilet paper, water from the sink and air from the hand dryer
Smell: Cleaning products
Starting the experience
You can enter the queue through either the Fast Track or Standard entrance.
Our team can provide assistance if you use a wheelchair.
Before entering the London Eye, you will go through a security check. Bags will be searched and larger bags will be put through an X-ray machine.
After security, our team may take a photo of you or your group. You can view or purchase your photo after your ride in the gift shop.
See: Queue-line barriers, glass walls, signs, QR ticket scanners, security staff, metal detector wands, an X-ray machine, camera and other guests
Hear: Beeping from metal detector wands and ticket scanners, and people talking
Touch: Queue-line barriers and tickets
Boarding the pods
A member of our team will let you know when it is time to board.
The pod moves slowly as it travels around the London Eye. It can be stopped to help wheelchair users board using a ramp.
See: Glass walls, a wooden bench, posters, views of London and the River Thames, the wheel structure, machinery and other guests
Hear: Welcome and goodbye announcements through the speakers, and people talking
Touch: Glass walls and the wooden bench
During your experience
Once inside the pod, you can enjoy views across London and the River Thames as the pod slowly travels around the London Eye.
You can move around the pod and look out through the glass walls to see London's landmarks and skyline.
The London Eye River Cruise
If you are also visiting the London Eye River Cruise, the entrance to the pier is next to the London Eye.
There is a ramp for boarding and an accessible toilet at the back of the boat. A wheelchair lift provides access to the lower deck.
See: The pier, River Thames, queue-line banners, boarding ramps, stairs, lower deck, tinted windows, tuck shop, toilets, seats, commentary host, captain, staff, guests and London's landmarks
Hear: Live commentary and the sound of the boat travelling on the water
Touch: Wooden railings and seats
Smell: River water and fresh air
More information
For more information about accessibility at the London Eye, visit our Accessibility Guide.
