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COVID-19

For over 20 years, we’ve stood tall with you as part of the London skyline. Since we closed on March 20, we’ve been working tirelessly to make sure that when we’re ready to reopen and welcome you back, it will be in the safest way possible.

This year isn’t what any of us could have expected, but we want you to know that we’ll be here for you and your family as you reconnect in a completely new way. Our team of health and safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority.

Some of the measures may be clearly visible to you from the moment you arrive at The lastminute.com London Eye and others require consideration from our guests to help ensure everyone has a magical visit. You can find out about the changes we’re implementing here

Our website and Twitter channel @TheLondonEye will stay up to date with the latest information on when we can reopen. In the meantime, please see below for queries on existing and future bookings.

Information for guests looking to book tickets and those with existing tickets

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

Guests looking to book future tickets:

  • We are now open for bookings of open dated Standard tickets and selected Combination tickets for later in the year. Book an open dated ticket here. Should you book one of these tickets, it will automatically be valid until the end of the year (31 December 2020) but you will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here

Guests with existing Standard or Fast Track tickets:

  • If you have booked one of these tickets AND our attraction is closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

Guests with existing VIP Experience Bookings for the London Eye:

  • If you have booked one of these experiences AND our attraction is closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). Once the attraction re-opens, you can visit on a date of your choosing. For these experiences please contact our Guest Experience Team on customer.services@londoneye.com 14 days prior to when you plan to visit to book you into a time slot.

Guests with existing London Eye River Cruise Tickets, London Combination tickets and promotional offer tickets:

  • If you have booked one of these tickets AND our attraction is closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Please refer to the time slot booking instructions below for each ticket type.

If you have purchased a London Eye River Cruise Ticket or promotional offer ticket, book your time slot here

If you have purchased a Combination ticket, please refer to the following instructions for each attraction:  

  • The London Dungeon: book your time slot here
  • London Eye: book your time slot here.
  • Madame Tussauds London: book your time slot here
  • SEA LIFE London Aquarium: book your time slot here
  • Shrek’s Adventure! London: book your time slot here.        

Guests with tickets purchased through a third-party:

  • We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team customer.services@londoneye.com and we will be more than happy to help.

If the above does not answer your question about existing or future bookings, our team is on hand to help at customer.services@londoneye.com. As a result of this temporary closure, our guest experience team is helping a much higher volume of guests than normal with their enquiries. Please rest assured our team will endeavour to respond to you as soon as possible.

We appreciate and value your patience and apologise for any inconvenience this may cause during this unprecedented time.

We’ll keep sharing our plans with you, in the meantime keep supporting each other where you can!

The London Eye Team

Page last updated: 01/07/2020