Once the London Eye has given permission for filming, there are a number of technical issues to consider.
The London Eye is by no means your average location. First and foremost, it is a visitor attraction and our guests and our guest experience must always be our priority. During operational hours, there can be up to 800 members of the public on the wheel at any one time and any filming which takes place alongside this cannot hold up or impact upon the smooth running of our operation. We are therefore unable to stop the wheel other than to allow for the boarding and disembarkation of guests who are infirm or who use a wheelchair. Therefore, crews need to ensure that all equipment/crew can work around the operational limitations of the wheel.
If crews cannot film within these perimeters we try, where appropriate/possible, to facilitate them outside of our standard operating hours i.e. overnight. However, night filming is the exception to the rule as, every night after we close, our technicians carry out planned preventative maintenance and our cleaners prepare the ride for the next day. Therefore, after-hours filming will only take place where we view the promotional value to The London Eye to be considerable. Also, crews planning overnight filming should be aware that there is a non-negotiable deadline by which they must finish filming, de-rig and vacate the wheel so that The London Eye can be open to the public on time. We are also subject to a loud noise curfew between the hours of 6.00pm – 8.00am and crews need to be mindful of this. Further to this we are generally unable to facilitate filming during weekends, for more information please contact the press office.
Safety and security is our number one priority and we reserve the right to carry out random searches of all personnel or equipment at any time. All non London Eye staff and their bags are searched before going on to the wheel. Therefore to minimise disruption, we always recommend that personnel and equipment be kept to a minimum.
Large and involved filming requests may be asked to provide full method statements and risk assessments in consultation with our health and safety advisors. These must be directly relevant to the The London Eye, not just to filming in general.
Crews should note that there is no power source in any of the capsules; however in some cases it can be arranged.
In general, crews are not permitted to:
- go in capsules with paying guests as this may interfere with our guest experience. Nor do we allow our guests to be filmed whilst queuing. Therefore, we ask crews to bring their own staff if they need to have people in the background of shots, etc
- go onto the boarding platform unless they are accompanied by a member of London Eye staff. This rule will also apply for each and every time anyone requires any further access to the wheel
- leave any equipment unattended on site
- film inside our ticket office, County Hall or any other cash handling area
- film our security operation: this includes all visible aspects like our security officers, positioning of CCTV cameras and security searches
The London Eye will refuse entry or remove from its premises anybody who behaves in a manner, which is likely to affect the safety of other people or who uses threatening or abusive behaviour. The London Eye reserves the right, at its absolute discretion, whether for safety or technical reasons or for any other unforeseen circumstances, to close the London Eye or any part of its premises, with or without prior notice. In the event of such a closure, we will agree to re-schedule any agreed activity at a mutually convenient time between both parties.