London Eye Information & FAQs

Ticket prices vary based on available capacity, and rates may fluctuate during periods of high demand. We strongly advise purchasing tickets online in advance to secure entry.

Take advantage of our best rate by pre-booking online versus buying on the day - please refer to our Tickets and Prices page for full details. 

Pricing is subject to change based on availability.

Yes, tickets are always cheaper when purchased online in advance compared to the walk-up price. Booking on the official London Eye site offers several benefits:

• Guaranteed Entry: When you purchase tickets online, you can select your preferred time slot, ensuring a spot is reserved. Tickets purchased at the door are subject to availability and may sell out, especially during peak times
• Convenience: Skip the ticket lines and head straight to the attractions, saving you time and making your visit smoother and more enjoyable
• Change of plans? Tickets purchased online are covered by our booking guarantee and offer free rescheduling up to 1 hour before your scheduled arrival

During peak times, such as school holidays and weekends, the attraction experiences higher demand. Tickets that are selling fast may be more expensive due to limited availability.

Book in advance to guarantee the best price for your tickets - prices fluctuate and may increase as your visit date approaches. Save money by booking online, securing not only savings but also a guaranteed spot. 

Pricing is subject to change based on availability.

The time slot you select is when you join the queue for the London Eye. If you have a standard entry ticket, please join the standard queue. If your ticket includes fast track entry, please join the fast-track queue. 

To ensure smooth operation, please note customers will not be allowed to join the queue until the booked time slot.

Visit our arrival page for more information on booking in timeslots here.

The London Eye welcomes everyone from all age groups. Adult tickets apply to individuals aged 16 and over, while child tickets are for children aged 2 to 15. Children under 2 can visit for free, but must be booked in (free of charge).

For guests aged 15 or under, an accompanying adult (18 or over) is required. Visitors aged 16 or 17 can attend unaccompanied, but cannot be responsible for children aged 15 or under.

No. Children aged 15 or under must be accompanied by an adult who is 18 or over.

Children who are 16 or 17 years old can visit the attraction unaccompanied by an adult but cannot be responsible for children who are aged 15 or under.

Absolutely! The London Eye warmly welcomes pregnant guests. Our pods provide comfortable seating, and  toilet facilities are conveniently located near the ticket office. The rotation lasts 30 minutes. 

For your convenience, we highly recommend pre-booking to avoid any disappointments. Additionally, consider fast-track tickets for swift boarding. 

If you are visiting the London Eye as a group of 10 or more, you can save up to 31% when booking in advance. To make a group booking, please visit our groups page. 

If you are a Blue Light Card holder, or a member of UK Defence Discount Service, you may be able to receive a discount for Merlin Entertainments attractions including the London Eye via an online booking portal.

Please sign into the relevant website for information on how to book:

UK Defence Discount Service: https://www.defencediscountservice.co.uk/

Blue Light Card: https://www.bluelightcard.co.uk/

Please note we do not offer any discounts at the attraction on the day as all tickets must be pre-booked before you arrive.

The London Eye does not offer a separate rate for senior citizens. Our adult rate is for anyone 16 or above. For our ticket options, please visit our main tickets page. 

Absolutely! Elevate your experience by booking one of our 32 pods, accommodating up to 25 guests for a 30-minute rotation. Explore our private pod page for detailed information and booking instructions. For an extra touch of luxury, discover our exclusive VIP experiences here.

London Eye gift vouchers or gift cards are currently not available to purchase. 

If you were thinking of buying a gift voucher or gift card for the London Eye, we recommend you purchase a standard ticket from our main tickets page, where you can reschedule for free up to 24 hours prior to arrival via our self-served booking portal.

On quiet days we ask guests to anticipate queues of around 20- 30 minutes for Standard tickets and 5-10 minutes for Fast Track tickets. Please note, these timescales can increase to up to 1 hour or more during peak periods.

Please be advised that the time on your ticket is the time you start queueing.

For those seeking flexibility in arrival time, consider our flexi fast track ticket offering ultimate flexibility to enhance your experience.

For a quieter experience, the best time to visit the London Eye is either early morning or later toward closing time. During busier (peak) periods like school holidays and summer months, longer wait times might occur for London Eye boarding. To bypass long wait times, consider upgrading your visit with fast track tickets available here.

There are storage facilities at the London Eye with a £5 charge per item. Items will have to be collected by 7pm on the same day. There is an overnight charge of £25

Please note luggage and suitcases are not permitted onto the London Eye. 

Please visit our security page for more information, including our health and safety checks, and prohibited items.

Yes. Customers can bring a pushchair or buggy with them onto one of the pods of the London Eye. It needs to be fully folded / closed before joining the boarding queue, remain closed throughout the experience including at the entrance and exit ramps, until after guests have exited the attraction. 

Pushchairs, buggies and prams can be used throughout other areas of the attraction however, babies and children must not be carried up and down stairs in pushchairs, buggies or prams. Always make sure your child is held whilst on the stairs. If you would like to keep your baby or child in the pushchair, buggy or pram, please ask a member of staff to direct you to the lift when visiting the Eye Lounge. Alternatively, you will be asked to carry your child and fold your pushchair, buggy or pram.

There are also left luggage facilities in the ticket hall where you can leave your buggy or pushchair for free showing your London Eye ticket. It will have to be collected by 7pm. 

Toilets are located in the ticket office at the London Eye by the VIP desk. Customers will find male, female toilets downstairs, and accessible toilet, and baby changing facilities at ground level.

Yes, there is WiFi in the main hall of the London Eye ticket office - titled 'London Eye Guest'. 

The London Eye normally closes for a few days in January for annual maintenance. Please check our opening hours page for the latest updates on when we are open.

The London Eye gift shop is located at the exit of the attraction. It offers a wide range of London Eye related souvenirs, merchandise, including photo packages, to help you remember the memorable experience. 

For directions how to get to the London Eye, please visit our directions page. 

Waterloo is the closest Underground and railway station to the London Eye, around a 5-minute walk away. From Waterloo, follow the signs for South Bank.

Other nearby stations include Embankment, Charing Cross and Westminster, all within walking distance of the London Eye.

Find out how to get to the London Eye

The London Eye does not have its own car park or parking facilities.

If you are travelling by car, please check our directions and travel information for information about getting to the London Eye.

Your ticketed time is the time you should join the queue, not the time you will board the London Eye.

Please join the queue at your allocated time. You cannot join before your booked time slot. There is a 15-minute grace period if you arrive after your allocated time.

If you have a Standard Entry ticket, join the Standard queue. If you have a Fast Track ticket, use the Fast Track entrance.

When you arrive, check your ticket to find your allocated entry time and queue entrance.

Have your ticket ready on your phone or printed before joining the queue. You will go through security before making your way towards the boarding area.

If you have a VIP Experience, check in at the VIP desk inside the ticket office before joining the queue.

All guests must go through security before boarding the London Eye.

Your bags and personal belongings will be checked, and larger bags may need to go through an X-ray machine. Certain items are not permitted on the London Eye.

To help your visit run smoothly, we recommend checking our Security Information before you arrive.

You can bring small bags and backpacks, cameras and phones, drinking water, and assistance dogs.

Pushchairs and buggies are also permitted, but must be fully folded before joining the boarding queue and remain folded until you have left the attraction.

Large bags and suitcases are not permitted on the London Eye. A left-luggage facility is available at the ticket office for £5 per item, with collection required by 7pm on the same day.

Some other items, including sharp objects, drones, scooters, bikes and alcohol, are not permitted. Please check our Security Information for the full list.

The height of the London Eye is 135 metres tall.

There are 32 pods on the London Eye.

You can see a wide range of recognisable London landmarks aboard the London Eye, including Buckingham Palace, Wembley Stadium, St Paul's Cathedral, Tate Modern, and even Windsor Castle on a clear day! That's just to name a few.

To help you spot all of London's most iconic landmarks, we recommend taking a look at our downloadable PDF guide here.

The London Eye experience lasts approximately 30 minutes, giving you plenty of time to enjoy panoramic views across London from one of our glass pods.

Each London Eye pod can accommodate up to 25 people. You may share a pod with other guests, unless you have booked a private pod experience.

It's off-site, undergoing enhancements to serve you better. Read about the renovation process here.

A multi-attraction ticket gives you entry to the London Eye and one or more of our partner attractions, depending on the ticket you choose.

Purchasing tickets online offers several benefits:

• Better value – Multi-attraction combo tickets are typically cheaper online than purchasing individual tickets at each attraction.
• Guaranteed Entry: Reserve your preferred timeslots in advance. Walk-up tickets are subject to availability and may sell out during busy periods.
• Greater Convenience: Skip the ticket lines and head straight to the attractions, saving you time and making your visit smoother and more enjoyable.

Multi-attraction passes offer excellent value, letting you combine London's best attractions into one ticket and save up to 68% compared to purchasing individual tickets.

For example, purchasing five attractions separately at the door can cost up to £184 per adult. With a 5-Attraction Pass priced from £59, each attraction works out to just £11.80, saving you £125—or 68% off the full standard price*.

Booking online in advance offers the best value for your visit, as on-the-day prices can vary with demand, so savings may vary.

*Prices vary by date and attraction. Savings based on standard individual ticket prices purchased at the attraction. Prices are correct at the time of publication and subject to change.

Yes, multi-attraction tickets may be available to purchase at the attraction.

However, entry is subject to availability and cannot be guaranteed if timeslots are fully booked. To avoid disappointment, we recommend purchasing online in advance.

Your multi-attraction ticket is valid for 7 days from the date of your visit to the London Eye. All included attractions must be visited within this validity period.

Yes, each attraction operates with limited capacity and timed entry. Reserving your timeslots guarantees entry to your chosen attractions and helps ensure a smoother guest experience.

We recommend reserving your timeslots as early as possible via our Booking Portal.

You can reserve timeslots for your included attractions through our Booking Portal.

Simply log in using your booking details and select your preferred date and time for each attraction.

You can reschedule your booking up to 3 times from the date you visit your lead attraction.

Does your pass include Big Bus?

Big Bus tickets do not require timed entry. You can simply show your ticket at any time within 7 days of visiting the London Eye.

The timeslot selected during purchase is for the lead attraction only*.

To guarantee entry to each attraction included in your ticket, please reserve a free timed-entry ticket through our Booking Portal.

Does your pass include Big Bus?

Big Bus tickets do not require timed entry. You can simply show your ticket at any time within 7 days of visiting the London Eye.

*The lead attraction is the first attraction named in the pass, i.e. London Eye is the lead attraction for London Eye + Madame Tussauds, River Cruise is the lead attraction for River Cruise + London Eye.

Your ticket remains valid for 7 days from your visit to the London Eye, giving you flexibility when planning your other attractions.

Availability can change regularly, so we recommend checking again later. During peak periods, such as weekends and school holidays, popular timeslots may become fully booked.

Yes. You can reschedule your attraction bookings through our Booking Portal, subject to availability.

Each booking can be amended up to 3 times at no additional cost. Once logged in, you'll be able to view how many amendments remain on your booking.

If you have purchased a London Eye and London Eye River Cruise ticket, your River Cruise timeslot is already confirmed. This is the date and time you selected at checkout and can be found in your order confirmation email or by logging into the Booking Portal.

You will still need to reserve a London Eye timeslot before your visit. To do this, log into the Booking Portal using your order number, which can be found in your booking confirmation email.

Yes. You can reschedule eligible tickets free of charge up to 1 hour before your scheduled arrival time through our Booking Portal, subject to availability and your ticket terms.

Manage your booking here

Our tickets are non-refundable and non-transferable. You can reschedule the visit date and time up to 1 hour prior to arrival by logging into our Booking Portal.

You can access and manage your booking through our Booking Portal using the details from your confirmation email.

You can also find your booking confirmation in the email address you used when making your booking. If you can’t find your confirmation, check your junk or spam folder before contacting Guest Services.

Yes, the London Eye is fully accessible and we welcome guests with accessibility needs.

For health and safety reasons, we can accommodate a maximum of two wheelchair users per pod and eight wheelchair users on the London Eye at any one time. We strongly recommend booking a wheelchair time slot in advance to avoid disappointment.

Book your wheelchair time slot

London Eye Book a wheelchair time slot

River Cruise Book a wheelchair time slot

If you prefer to book on the day, please speak to a member of our team about availability. You’ll need to show your main London Eye or London Eye River Cruise ticket when booking.

We advise all our customers to pre-book a wheelchair slot in advance of their visit.

Book your wheelchair time slot

London Eye Book a wheelchair time slot

River Cruise Book a wheelchair time slot

If you prefer to book on the day, please speak to a member of our team about availability. You’ll need to show your main London Eye or London Eye River Cruise ticket when booking.

If you would like to discuss your individual needs with us, please fill out our Contact Form where we aim to respond within 3 working days of receiving your submission.

To book a wheelchair time slot for the London Eye, click HERE 

For health and safety reasons, we may only have two wheelchair users per pod and eight on the entire London Eye ride at any one time.

Yes, mobility scooters are permitted onto the London Eye. However, please note that the width of our boarding gate and ramp is 37 inches.

A maximum of two wheelchairs/mobility scooters are allowed onto one pod at any one time. 

To book a mobility scooter/wheelchair reservation time slot for the London Eye and/or the London Eye River Cruise, please click on the links below:

For the London Eye HERE 

For the London Eye River Cruise HERE

For on the day visits, please speak to our onsite team to discuss the remaining availability. ​Please note you will need to show your main London Eye or London Eye River Cruise ticket to the team​.

To book a slot for the London Eye River Cruise, click HERE

The London Eye River Cruise can accommodate a maximum of 3 wheelchairs per cruise. Please note the wheelchair lift can accommodate standard size wheelchairs only.

On the London Eye, our boarding ramp and boarding gates can facilitate a 37-inch wheelchair, including motorised wheelchairs.

On the London Eye River Cruise, our ramps can only accommodate standard sized wheelchairs with a maximum width of 32 inches.

If you have any further concerns please fill out our Contact Form and we will respond to your submission within 3 working days.

Of course! Our staff members will be happy to assist your boarding and slow the ride if necessary.

You can book a free carer ticket alongside your order when purchasing a standard, Fastrack or multi-attraction ticket in advance from our website. You must purchase at least 1 full-priced ticket to be able to add a carer ticket to your basket.

On the day of your visit, you must present one of the following documents as proof of eligibility:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
• A valid Blue Badge
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• Credibility’s Access Card with the carer/companion symbol
• An International Equivalent of the Above

Terms & Conditions

• Free carer tickets are only available when purchasing at least one full-priced ticket.
• If you are booking a VIP experience, such as a Champagne experience or a food/drink tasting experience, the free carer ticket will only grant entry to the London Eye.
• Big Bus does not offer carer tickets. If a carer wishes to join a Big Bus tour, a standard ticket must be purchased on the Big Bus official website.

Commonly used items we permit that may help your experience on the eye are:

• Ear defenders
• Fidget toys for anxiety e.g. fidget spinners

Assistance dogs are welcome on the London Eye - we request that your dog is clearly identifiable as a working dog.

Please be aware that there may be a small delay to boarding to ensure that your dog is as comfortable as possible!

We have a Braille guide* available for both the London Eye and the London Eye River Cruise to ensure that our expert commentary is accessible to all. Please speak to a member of staff at the Ride/River Cruise entrance, who will be more than happy to provide you with one of our guides to utilise during your experience.

*Please note, guides must be returned at the end of your experience

The London Eye is proud to provide T Loop facilities in our Ticket Hall and on our London Eye River Cruise. If you would like to use this facility, please seek assistance from staff and switch to the T loop setting on your device(s).

We are lucky enough to have a number of staff at the attraction who are fluent in British Sign Language. Please let us know if we can arrange for a member of this team to assist you.

If you find it difficult to queue due to mobility issues or other reasons, our assisted boarding service is available. Simply approach our Fast Track entrance, and our team will gladly assist you. For more information, please talk to our staff when you arrive. Note that if your group includes several non-disabled guests, we might only assist those in need, and the rest of your group may have to wait in the regular queue until it's time to board.

Our team is trained to recognise the hidden disabilities sunflower lanyard. Please speak to a member of staff at any point during your visit, should you require any assistance.

There may be a couple of points in your journey where you encounter flashing lights:

1. From the camera flash as you take a photo by our greenscreen in the queue-line
2. From the camera flash as you take a photo towards the end of your rotation on the Eye

If you have concerns about any of these experiences, please speak to a member of staff on the day who will be able to further assist.

Guests are welcome to bring any medicine they may require for their day out. Please be aware that all guests are subject to a brief security search. If you are concerned about any items you may have with you, please speak to a member of staff.

The London Eye is a breastfeeding-friendly attraction and we would be more than happy to provide you with a comfortable area upon request. Please speak to a member of our team on the day who can assist you further.

We do not offer a discounted ticket for disabled guests, but if you purchase a ticket in advance from our website or an external vendor, you are entitled to one free ticket for your carer.

Yes. Merlin Annual Passholders need to pre-book a time slot to visit the London Eye.

Your Annual Pass gives you entry, but you must reserve your visit in advance. Availability is subject to the terms and conditions of your pass.

You can book your Merlin Anuual Passholder visit on the Passholder Hub.

Merlin Annual Pass friends and family ticket can be purchased here. The passholder must be present on the day of visit. Customers will be required to present a valid Merlin Annual Pass upon arrival to grant entry. Tickets are subject to your Merlin Annual Pass terms and conditions