Know Before You Go
For any further information about your booking please review the FAQs page to find out the best next steps and who to contact if you need further assistance.
The health and safety of our guests and team is always our number one priority and our attraction is COVID-secure. As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way. In line with Government guidelines, we have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures.
Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.
We're Good to Go
We have been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.
Before you arrive
Anyone wishing to visit, including promotional ticket holders and Annual Pass holders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.
Guests will need to wear a face covering when visiting the attraction as a condition of entry; these will be available to purchase at the attraction on the day of your visit.
If you have symptoms, do not travel
Should you start displaying any of the symptoms associated with COVID-19 please refrain from visiting. Please contact Customer Services should you need to amend your booking.
Check our website
We will be updating our social media pages and website with the latest information, keep checking back for updates.
When you arrive
Guest participation in temperature check prior to entry. Any person who is displaying a high temperature associated with fever will not be permitted into the attraction.
We have significantly reduced the daily ticketed capacity per pod to allow for social distancing and the best possible guest experience.
Guests will notice new information signage informing them of key safety messages and instructions.
We are now a cashless site
We are now a cashless site. Please be ready to make on-site payments using a bank card, preferably 'contactless' where possible.
Social distancing measures at the London Eye
Please remain with household or support bubble, keeping a safe distance between you and other guests.
We have installed new hygiene screens at many of our service counters to help physically separate guests from employees.
Checks & Services
To reduce proximity between our team and guests we have changed the way in which we now conduct security searches before boarding the pods and how we undertake other guest services.
Some experiences (shops, 4D Cinema Experience and Ticket Office) may be unavailable or have a restriction on the number of guests to help ensure there is plenty of room.
Some experiences may be unavailable to allow for social distancing.
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements.
Hygiene measures at the London Eye
Enhanced cleaning will take place throughout the day by our vigilant team.
We have introduced new Deep Cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
We have introduced a large number of hand sanitiser stations around the attraction for guests to use.
Employees wearing masks
We have introduced new Personal Protective Equipment (PPE) requirements for our team. Who will be undertaking roles as usual, such as welcoming guests to the attraction, searching and answering any…
We politely request that our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent use of hand sanitiser.
Our team now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.