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The Sun - Frequently Asked Questions

I cannot find the correct website or book now button

Enter the full website address as stated in your letter into your browser bar instead of a search engine page such as Google; this will take you directly to the website. Scroll down and you will find the red ‘Book Now’ button where you can continue to use your unique booking code.


My unique code does not work, what do I do?

Your unique code has been supplied by The Sun, therefore please liaise with them directly by emailing


How do I purchase one additional ticket?

Additional tickets can only be purchased in quantities of two and must be purchased at the time of booking your two free tickets. If you wish to purchase just one additional ticket this will need to be purchased separately at the standard rate.


I have not received my unique code from The Sun

As this promotional offer is run directly by The Sun we have no control over who the lucky recipients will be. You are welcome to contact The Sun directly be emailing


My chosen visit date in not available

This promotional offer is running for a limited period only. Bookings are only available for certain dates and times from 1st November 2016, and we will not be offering any extensions to the advertised dates.


How do I get a ticket for a child under 3 years of age?

These tickets can be obtained on the day when collecting your pre-booked tickets.


Can I re-book my tickets for another date?

No, all tickets are non-transferable.


Can I get a refund for additional tickets purchased?

No, all tickets are non-refundable


Can I purchase additional tickets at a later date at the special rates?

No, these tickets must be purchased at the time of booking your two free tickets and are not available on the day.