FAQs and Planning

FAQs and Planning

Answers to common questions, risk assessment and tips for planning

Please download our risk assessments

London Eye Risk Assessment (CLICK HERE) 

River Cruise Risk Assessment (CLICK HERE)

Getting to the London Eye

Where is the London Eye located?

The London Eye is situated on the South Bank of the River Thames, opposite the Houses of Parliament. 

How can I travel to the London Eye?

Visit our Location and Directions page for all details on how to get to us by underground, train and coach. Additionally, for schools travelling by tube, TfL offer free travel during off peak times. Please visit the TfL website for more information.

Do you have coach parking available for schools?

Free coach parking bays are available, but space is limited, so we ask teachers to book a coach parking bay in advance of their arrival. Your booking gives you 20 minutes to drop off and pick up your group. You are not permitted to use the coach parking bays whilst your group visits the London Eye. To book a coach parking bay, email our team at coach@londoneye.com.

Visiting the attraction

Who is entitled to school rates?

All primary and secondary schools are entitled to school rates. Please provide full details of your school at the time of booking for the rates to be applied.

Are schools entitled to Carer Tickets?

All paying disabled guests can bring one carer free of charge on both the London Eye and London Eye River Cruise. Reasonable documentation of disability must be provided.

How do I collect my tickets at the attraction?

If collecting pre-booked school tickets, one member of the group should go to the Ticket Collection queue. Please schedule enough time for this.

Discovery Tour tickets must be collected from the Priority Desk 15 minutes before your scheduled experience time. Your host will then escort you to the London Eye. 

What facilities are available at the attraction?

Please visit our Facilities page with all the information you may need on first aid and toilets. Unfortunately we are not able to provide space or lockers for luggage.

Where can we have lunch?

We are not able to provide lunch rooms during your visit, however there are a number of spaces, cafes and restaurants in the South Bank area. Inside County Hall there is a fish and chip shop and McDonalds. South Bank Centre located towards Embankment Bridge also has cafes and a large indoor space. Additionally, if the weather is nice, Jubilee Gardens is perfect for outdoor picnic.

When is it best to go to the 4D Experience?

The show lasts 4 minutes and is best done before your school trip. Please allow 30-45 minutes if you'd like to do this before the school trip. Alternatively, you are more than welcome to visit the 4D Experience after the trip.

Can we combine the London Eye and London Eye River Cruise?

Many school trips consider combining a trip on the London Eye with the London Eye River Cruise, which allows you to see London from two different perspectives. Our schools team will be able to help you coordinate timings.

First Aid

If you require first-aid assistance during your visit please approach a member of staff. The London Eye has a medical / first aid facility which is operated by a dedicated team of qualified first aiders. We are also located 5 minutes from St. Thomas’ hospital A&E department.

 Lost persons

Please inform the nearest member of staff or security guard if you believe one of your pupils to be missing.


Please ensure your pupils take care when boarding because the capsules are continually moving. Please also keep you pupils away from the capsule door when opening. The London Eye experience time is 30 minutes. Supervision is required throughout. Our free risk assessment can be download here. 

Educational Value and Planning

Are there any workshops available?

Our Discovery Tour gives you a full breadth of knowledge on the landmarks you can see in our views. Plus, the tours can now be tailored towards subjects which link directly to our schools resources.

Are we able to book the free teacher planning visit tickets before booking the trip?

The two free teacher planning visit tickets can only be provided after booking and are for off peak use only, prior to the booked visit date.

Standard Per pupil

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